Work Orders · Upper floors

Every complaint becomes a job with an owner, a clock and a sign-off.

Tenants scan a QR code on the wall, staff tap the app, and sensors raise their own alerts. Each one lands as a work order, routed by trade and location, with photos at both ends and closure only when the requester agrees.

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0605040302GB1L2CriballtonUpper floors
Work orders · Tower A14 open · 2 overdue
All tradesThis weekRaised by: anyone
WO-2481AI
Chiller 2 vibration inspection
Roof · Plant
Assigned 47 h 52 m
WO-2479QR
Tap not closing
F6 · Washroom 6B
Closed Closed 52 m
WO-2476App
AC too cold, conference room
F4 · Room 4.12
On site 1 h 05 m
WO-2470Web
Lobby light flickering
G · Main lobby
Overdue Overdue 2 h
WO-2468Sensor
Overhead tank below 25%
Roof · Tank T1
Accepted 18 m

How it works

  1. 01Raised

    QR scan in Washroom 6B: tap not closing, photo attached.

  2. 02Routed

    Category plumbing, floor 6, assigned to the on-shift plumber.

  3. 03Attended

    Technician checks in by scanning the same QR on arrival.

  4. 04Closed

    After photo uploaded, requester confirms, ticket closed in 52 min.

What it does

Built for the way work orders really run.

Raise from anywhere

QR codes on every floor, washroom and lift lobby. No app download for tenants, no login, just the location already filled in.

Routed by trade and location

Plumbing on floor 6 goes to the plumbing team on shift. AC complaints in the food court go to the HVAC vendor on contract.

Service level clocks

Response and resolution clocks start the moment a ticket is raised and escalate to supervisors before they breach.

Photo proof at both ends

Technicians attach before and after photos. Closure needs the requester's confirmation or a supervisor override with a reason.

Parts and cost on the job

Log spares used, labour hours and vendor charges against the work order and the asset it belongs to.

Repeat fault detection

Three tickets on the same asset in 30 days and the job is flagged for root cause, not another quick fix.

Specification sheet

The details your engineers will ask about.

Everything listed is included in the plans that carry Work Orders. See Plans for what each plan covers.

Intake channels
QR code, mobile app, web desk, email, sensor alerts
Routing rules
By category, floor, zone, shift, asset and vendor contract
Priorities
Critical, high, routine, planned, with separate clocks
Escalation
Up to three levels, by time remaining on the clock
Closure
Requester confirmation, photo, signature or supervisor override
Exports
CSV, PDF job cards, monthly ticket summary

Questions

Work Orders: common questions

Can tenants raise complaints without an account?

Yes. Scanning a location QR opens a short form with the location filled in. Tenants can add a photo and an email to get updates.

Can we use our own categories?

Yes. Categories, sub-categories, priorities and clocks are fully editable per building.

What happens when a technician is on leave?

Routing follows the shift roster. If nobody is on shift for a trade, the job goes to the supervisor queue.

Next system · Plant roomsAsset RegisterEvery chiller, pump, lift and panel with a QR tag, full service history, warranty dates and manuals.

Key register · Handover

Take the keys to one building.

Bring your asset list and your floor plan. Within a day your QR tags are printed, your PPM calendar is built and your team is raising jobs. Run it free for 30 days.

Issued to: your buildingManage one building freeRunning a portfolio? Connect with sales
Trial
30 days, one building
Setup
Usually one working day
Card
Not needed to start